Zebra OneCare Features At a Glance
| Feature | Zebra One Care Essential | Zebra One Care Select | Zebra One Care Premier | Zebra One Care Technical and Software Support (TSS) | Zebra One Care SV | Zebra One Care On-Site Support |
|---|---|---|---|---|---|---|
| General Description | Basic Assurance | Maximum Protection | Advanced Managed Services | Extended Technical Support and OS Software Updates | Right Priced Protection | On-Site repair by Zebra certified Service Technicians |
| Contract Length | 3 or 5 years | 3 or 5 years | Custom | 1, 3 or 5 years | 2 years | 1,2 or 3 years |
| Depot Turn-Around Time | 3 business day from depot receipt | Same day shipment of replacement device | Same day replacement | N/A | 5 business day from depot receipt | Essential On-Site Second Day Business Response Essential On-Site Next Business Day Response Select On-Site Same Business Day Response |
| Priority Live Agent Access to Technical Support | M-F, local business hours | 7/24 support | Dedicated team | M-F, local business hours | M-F, local business hours | Essential 2-Day and Next-Day:M-F, local business hours
Select Same-Day : 7/24 support |
| Return Shipping | Ground Included / Optional: next business day | Next business day | Same day | N/A | Ground Included / Optional: next business day | N/A |
| Operating System Software Updates (online access) | check | check | check | check | check | check |
| LifeGuard Android Security Updates | check | check | check | check | check | check |
| Comprehensive Coverage | check | check | check | N/A | Wear and tear; functional failure only | Optional includes printheads, normal wear, and tear and accidental damage |
| Manifacturer's Defects | check | check | check | N/A | check | check |
| Online Repair Order Portal for RMA | check | check | check | N/A | check | Availability varies by country and/or product |
| VisibilityIQ OneCare dashboard | check | check | check | check | TC2x Only | check |
| Device Diagnostic Service (Mobile Computers) | check | check | check includes advanced diagnostics and triage | N/A | TC2x Only | check |
| Spares Pool Management | N/A | check | check | N/A | N/A | N/A |
| Device Commissioning (Application and Configuration Management) | Optional | check | checkincludes 3rd party software and app migration services | N/A | Optional | included: Select on-site same day Optional:essential on-site 2-day Essential on-site next day |
| Battery Maintenance Service | Optional | Optional | check | N/A | N/A | N/A |
| Battery Refresh Service | Optional | Optional | check | N/A | Optional for TC2x only | N/A |
| Device Collection Service | Optional | Optional | check | N/A | N/A | N/A |
| Visibility Services: VisibilityIQ Foresight | Optional | Optional | check | N/A | Optional | Optional |